Shake Down Cruise, Chapter 3

Duck tape. Tim, the mechanic, recognized the obvious – a broken air hose forced the emergency brake on below 60 psi. In order to fix the hose while on the side of I-85 he needs a clamp & 6″ of duct tape; both of which I have onboard the bus. 15 miles...

Shake Down Cruise, Chapter 2

Chapter 2 continues: Saturday 7:50 AM, 7/20/13 15 miles from mechanic’s shop I start smelling what I think is a burnt wire. Then a lady drives past waving her arms for me to stop the bus. Looks like it’s on fire. Smoke pouring out between rear tires....

Shake down cruise, Chapter 1

There’s a reason why it’s called a shakedown cruise. Today I traveling to South Carolina with my friend Peter to pick up our sleeper bus that’s been in the shop since mid-February for an engine & transmission replacement. After a short test run...

4 important words

J.W. Marriott was interviewed in the Sunday, May 26 NY Times.  The entire interview  is well worth reading from a manager’s perspective, but there was one quote in particular that I would like to share with you: “The four most important words in the English language...